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Beam Me Up, Scotty! Customer Service Goes Warp Speed with Speech-to-Text!

Ctrl+Alt+Happy Customer With Tunk.ai In the past, customer service was one-sided. Transactions were the priority, and interactions were often impersonal. Today, however, customer experience is king. Organizations are realizing that building relationships and fostering loyalty are the keys to sustainable growth. Leading this customer-centric revolution is the dynamic duo of customer service and support. Customer […]

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The Doctor Who Spoke in Code: How Speech-to-Text is Transforming Healthcare

Healthcare is a fundamental aspect of modern society, focused on maintaining and improving the health and well-being of individuals. A vital component of healthcare is medical transcription, which involves documenting patient information. This process is essential for ensuring clear and accurate communication among healthcare providers, which is vital for delivering quality patient care and ensuring

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The Evolution of Business Transcription: From Ancient Scribes to Tunk.ai!

Ever wonder who started the whole transcription thing? Forget Siri taking notes on your groceries. We’re talking ancient scribes, the original keyboard warriors. The practice of transcription, heralding back to antiquity, traces its roots to civilizations of yore. Scribes in ancient Rome were integral to the bureaucratic machinery, transcribing laws, decrees, and administrative records crucial

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Redefining Accuracy: Why WER is redundant in the Era of TEP!

History of Transcription or Voice-to-Text Transcription or voice-to-text is the process of converting spoken language into written text. Historically, this task was performed manually by human transcribers, who carefully listened to audio recordings and transcribed the spoken content verbatim. Voice-to-text services have undergone a remarkable evolution, progressing from rudimentary beginnings to today’s highly advanced platforms.

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