Building the Future of Indian Contact Centers:How Tunk.ai’s Voice AI Agents are Solving Language Diversity and Operational Challenges The Indian call center industry has played a pivotal role in the global business process outsourcing (BPO) sector since the late 1990s. Its origins trace back to economic liberalization in 1991, when India opened its markets to […]

Agentic Voice AI:The Future of Human-Centric Customer Experiences in an Era of Automation The Genesis of Tunk.ai’s Agentic Voice AI Solving the Human-Capital Paradox in Customer Experience Diwakar Set, CEO of Tunk.ai, embarked on a market discovery mission. Not with a sales pitch, but with a listening ear. In meetings with CTOs and VPs across

Trump and Zelensky’s Fiery Oval Office Exchange President Trump: Well, thank you very much. It’s an honor to have President Zelenskyy of Ukraine. And we’ve been working very hard, very close. So we’ve actually known each other for a long time. We’ve been dealing with each other for a long time. very well. We had

The Silent Partner: How Real-Time Speech-to-Text is Modernizing Communication Real-time Speech-to-Text has become a major technology in most industries today, enabling real-time speech-to-text conversion. With the advancements in Automatic Speech Recognition (ASR) and Natural Language Processing (NLP), real-time speech-to-text is transforming healthcare, customer service, law, and education. This blog discusses the technicalities of real-time speech-to-text